❓ Member Support and FAQ

FAQ

Why are lessons locked and how do I unlock them? 

To unlock lessons, you must complete the lesson that come before and mark that lesson as complete by clicking the button at the bottom. You have to finish watching at least 75% of the video within each lesson to mark that lesson as complete. This course Roadmap on itself so it's important to complete prior lessons first.

When will stage 5 and 6 release?

We expect to release stages 5 and 6 late April 2024

How can I cancel my membership?

You can cancel your membership by emailing us using the form below. Please let us know why you are cancelling as well so we can use that feedback to improve the VanPlanner Roadmap. 

How can I update my card or billing details?

  1. Navigate to our customer hub https://projectvanlife.thrivecart.com/updateinfo/
  2. Enter the email address you used when purchasing.
  3. Check your email for a link to access the members area.
  4. Once inside the members area, click > update my info > and edit your details.

Updates (coming soon)

VanPlanner Roadmap is currently in Beta. This means that we are working to constantly improve it based on your feedback. Use the form above to submit any feedback or ideas.

Here's what we have on the agenda so far. 

Stage 5 Release

Our team is working hard to get 'Stage 5: Financial Planning' released for you. This stage will show you multiple ways to earn an income on the road so you can begin vanlife with confidence.

Stager 6 Release

This stage will show you how to purchase your van without getting ripped off and give you an overview on how to build your van. By the end of this stage you should have your van on your driveway and you should be ready to start the build! 

Workbooks

We want to make planning so much easier for you. So we're working on creating workbooks for each stage of the Roadmap. These workbooks will highlight key takeaways from each lesson and give you some space to do your homework. That way everything is organized for you in one place. 

You will have the option to print out these workbooks or complete them on your computer. We also plan on offering physical professionally printed workbooks. The shiny kind.

Intro and Outro sessions

You'll notice there are video lessons from several different experts within this program. To make everything more cohesive, we are working on stitching a short intro and outro clip for each video session.

The intro will set the expectations for each presentation, explain why the session is important, and how it ties back to everything else.

While the outro will clearly show and highlight your homework / next steps to make sure you know exactly what to do.

Currently we just have this written beneath most lessons. However, we believe that putting it in video format would make it even more clear for our members.

Level 2: VanBuild Roadmap

Although this update wouldn't be apart of the VanPlanner Roadmap it is worth mentioning. 

Once you plan out your van build and vanlife, the natural next step is to start building your van. That's where 'Level 2: VanBuild Roadmap' will be extremely useful. 

Similar to the VanPlanner Roadmap, we'll walk you through everything step by step, offer coaching calls, and accountability to make sure you successfully build out your entire van. 

Please note: getting access to Level 2 will require an upgrade. Founding members will get to join first at an exclusive discount.